Terms of Service
Effective Date: March 2026
Applicable to all services and products provided by ReShop within a virtual environment.
GENERAL SUMMARY
This website, marketplace, and related services are operated by ReShop. Throughout this document, the terms “we,” “us,” and “our” refer to ReShop.
ReShop provides digital products, services, and tools through its marketplace, website, and Discord server. By accessing, using, or purchasing from ReShop, the user agrees to comply with and be bound by these Terms of Service (“Terms” or “TOS”).
These Terms apply to all users, customers, resellers, and visitors of ReShop services.
ReShop reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of our services after updated Terms are published constitutes acceptance of the revised Terms.
SECTION 1 — ONLINE TERMS OF SERVICE
You may not use our products or services for illegal or unauthorized purposes or violate any applicable laws.
You must not attempt to exploit, disrupt, abuse, or interfere with our systems, services, marketplace, or community.
Spam-pinging staff members or the owner may result in disciplinary action, including warnings, restrictions, or permanent bans.
Violation of these Terms may result in termination of service without refund or replacement where permitted by applicable law.
SECTION 2 — GENERAL CONDITIONS
ReShop reserves the right to refuse service to anyone at any time for legitimate reasons, subject to applicable law.
If your access to the marketplace, store, or Discord server is restricted or terminated due to violations of our rules, you may become ineligible for refunds, replacements, or warranty claims, subject to applicable law.
A ban from our marketplace or community may result in the loss of warranty eligibility where the ban is related to a violation of these Terms.
SECTION 3 — ORDER REQUIREMENTS
Customers must provide all requested information during checkout.
• Required notes or information must be provided correctly.
If required information is missing or incorrect, the order may be delayed or unable to be fulfilled.
• The exact payment amount must be sent.
Incorrect, incomplete, or insufficient payments may delay order processing.
• Payments sent incorrectly or without sufficient order information may be unable to be processed or refunded, subject to applicable law.
ReShop is not responsible for customers following incorrect payment instructions that were not provided by ReShop.
SECTION 4 — PAYMENT TERMS
The following payment rules apply to purchases:
• PayPal Goods & Services (G&S) is not accepted unless explicitly stated otherwise by ReShop.
• Orders paid through an unsupported payment method may not be eligible for delivery, refunds, or replacements where permitted by applicable law.
• PayPal Friends & Family (F&F) may only be used when explicitly requested or approved by ReShop staff.
When paying through PayPal F&F for an approved ticket-based order:
• Do not add unnecessary payment notes.
• Use available balance funds where possible.
Failure to follow payment instructions may result in order cancellation or processing delays.
SECTION 5 — REFUNDS AND REPLACEMENTS
ReShop operates on a replacement-based policy rather than a general refund policy.
Eligible products may be replaced when the requirements of the applicable warranty are satisfied.
Refunds are not generally provided for working products, change of mind, incorrect use, regional incompatibility, or failure to follow the applicable warranty requirements, except where required by applicable law.
SECTION 6 — PRODUCTS AND SERVICES
Certain products or services may have limited availability and may only function in specific regions, devices, platforms, or environments.
• Regional availability may vary.
Customers are responsible for checking whether a product is compatible with their intended use.
If a product does not function because of regional or platform restrictions that were disclosed or reasonably expected, this may not qualify as a seller-side defect.
ReShop does not guarantee that a product or service will meet subjective expectations.
SECTION 7 — WARRANTY AND REPLACEMENTS
Warranty and replacement eligibility are strictly limited to the conditions applicable to the purchased product.
To request a replacement:
• An Invoice ID is required.
• Valid proof must be provided showing that the product is not functioning as intended.
• If the product has already been replaced once, additional proof may be required.
• Customers must not modify account information, including email addresses or passwords, unless the applicable product instructions specifically require or permit such changes.
• Providing false, edited, incomplete, or misleading evidence regarding a product may result in the warranty being revoked.
ReShop reserves the right to deny replacement requests that do not meet the applicable warranty requirements.
SECTION 8 — MANDATORY VIDEO PROOF FOR KEYS, LINKS & ONE-TIME CLAIM SERVICES
For products involving keys, redemption links, codes, one-time claims, or similar redemption-based services, customers are required to make a continuous recording of the entire process.
The recording must show:
1. The payment/order process from the beginning.
2. The order or purchase confirmation.
3. The delivery of the key, link, or code.
4. The attempt to redeem or claim the product.
5. The complete redemption process and any error or issue encountered.
If a customer claims that a key, link, or code was already claimed, invalid, or o
