Tutorials by ReShop
Troubleshooting & Guides
Tutorials
Troubleshooting & Guides
How does it work?
Browse the sidebar to find the tutorial for your specific product. Each section contains step-by-step instructions, troubleshooting tips, and images to help you get started quickly.
Need help?
If the tutorials don't solve your issue, open a ticket on our Discord server and our support team will help you.
Before you buy
Yes. Payments run through encrypted checkout and every order is covered by our support and warranty.
Most orders are delivered automatically within seconds after the payment is confirmed.
Available payment methods are shown securely during checkout and may vary by region.
After your purchase
Open our Discord support and a real team member will help you with your order.
Contact support with your invoice ID. Eligible orders are covered according to the product warranty.
Sign in and open your customer dashboard to view orders, invoices and delivered products.
Need more help?
Visit our support page or contact us through Discord.
2FA / Email Code Issue
If you see “Enter the code we sent to your email address” when logging in:
Solution
Simply click “Get help” and then select “Login with password”.
Still not working?
If the account still doesn't work, open a ticket on our Discord and include your order details so the team can check it.
“Maximum number of attempts reached”
Seeing this error doesn't necessarily mean the account is broken. It often indicates a device limit or IP restriction.
How to fix
- 1It might not work on the mobile app.
- 2Try logging in via the web browser instead: capcut.com/login — it should work there.
Credit Card Requirement
You must provide a payment method to redeem the code. This is because it's a subscription promotion, and Discord requires verification.
Eligibility (New Subscribers Only)
Nitro Promo Codes only work if you have not had Nitro in the last 12 months.
- 1If you had Nitro recently, the code will not work.
